How are shipping costs determined?
Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the shipping destination and the object’s origin (the origin is indicated on the item detail page under “Shipping”).
To estimate the shipping cost on your order, add the desired item(s) to your shopping cart and enter your shipping destination on your Cart page.
If an item is framed or requires special packaging or handling due to its dimensions, weight, or materials, additional shipping costs may be incurred. These objects are noted as such on the item detail page.
What shipping carriers do you use?
Surmrit Gallery works with carriers including USPS, FedEx, and UPS, as well as several fine art handling companies. The carrier selected for your purchase is dependent on the item’s origin and shipping destination, as well as its packaging and handling requirements.
Where does Surmrit Gallery ship?
Surmrit Gallery ships to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom.
If your country is not listed here, please contact us at email@example.com and our team will assist you.
When will my order ship and be delivered?
Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.”
When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number. If you order multiple items, they may be shipped and delivered separately.
Do I need to sign for my package upon delivery?
Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Surmrit Gallery packages should not be left unattended.
Do you offer expedited or same day delivery?
We cannot guarantee rush delivery at this time. However, if you are in need of expedited shipping, please contact us at firstname.lastname@example.org and we will do our best to accommodate your request.
What should I do if I receive a damaged item?
All damaged items must be reported to us within 3 days of delivery. Surmrit Gallery is not responsible for artworks damaged by the shipping carrier. We do not accept refunds and returns of the damaged products.
How is shipping insurance calculated?
Insurance is automatically included in shipping fees.
How are taxes and duties calculated on my purchase?
All shipping costs and applicable taxes and customs duties will be added to your order upon checkout. These fees are dependent on your shipping address. Within the United States, sales tax will be added to orders shipping to New York only, per American online sales tax rules. For a shipping address outside of the United States, taxes will be charged in adherence to the country’s current rates.
Can I combine multiple items into one shipment to lower shipping costs?
Generally, multiple items cannot be combined into one shipment, either because the items are shipped from different locations or because the items must be packaged separately. If you have a specific question about shipping multiple items, please contact us at email@example.com